Privacy Policy & SMS Terms
ICT Trash Service LLC is a small, locally owned company. We respect our customers’ privacy and keep our policies simple and clear. We only collect the information needed to provide service, communicate with customers, and respond to requests.
1. Information We Collect
We collect only the basic customer information needed to provide trash service and communicate with you.
- Name
- Phone number
- Email address
- Service address
- Billing or account information you provide to us
- Any information you submit through our website forms, by phone, by email, or by text message
2. How We Use Personal Information
We use customer information only to operate our business and serve our customers.
- To start and manage trash service
- To respond to questions or service requests
- To send billing, account, and service-related communications
- To send operational updates, including service alerts and customer support messages
- To communicate by phone, email, or SMS when you request or consent to those communications
We do not sell customer information, and we do not use customer information for unrelated marketing purposes.
3. Who We Share Personal Information With
We do not sell or rent personal information. We only share information when necessary to run our business or comply with the law.
- Internal staff who need the information to serve customers
- Service providers that help us operate our business, such as billing, website, phone, or email platforms
- Government or legal authorities if required by law
4. SMS Terms of Service
By opting into SMS from a website form, over the phone, by email, by replying START, or by another consent method permitted by applicable rules, you are agreeing to receive SMS messages from ICT Trash Service LLC.
You may receive SMS messages related to:
- Account notifications
- Billing notifications
- Service updates and service alerts
- Customer care and support responses
- Appointment, cart delivery, scheduling, and other service-related communication
Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit https://www.icttrash.com.
Visit https://www.icttrash.com/privacy-policy for this Privacy Policy and SMS Terms.
5. SMS Keywords, Opt-In, Opt-Out, and Help
Customers may opt in to receive text messages from ICT Trash Service LLC through our website forms, by directly requesting text communication, or by replying START where offered.
When a customer opts in, they may receive a confirmation message such as:
Thank you for opting into SMS messaging from ICT Trash Service LLC. You may receive messages related to account notifications, billing updates, service alerts, scheduling, and customer care. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help or visit https://www.icttrash.com.
Customers can opt out at any time by replying STOP.
You will no longer receive messages from ICT Trash Service LLC. To opt back in at any time, reply START.
Customers can request help at any time by replying HELP.
Thank you for contacting ICT Trash Service LLC. For assistance, call us at (316) 633-0775, email us at office@icttrash.com, or visit https://www.icttrash.com.
6. Consent for SMS Messaging
SMS consent is not a condition of purchase. If you consent to receive text messages from ICT Trash Service LLC, you agree to receive customer care, account notifications, billing notifications, service alerts, scheduling communication, and other service-related messages from us.
Consent may be given through a website form, over the phone, in person, by email, or by starting a text conversation with us where permitted by applicable carrier rules.
7. Contact Us
If you have any questions about this Privacy Policy or our SMS Terms, please contact us through our website or by phone.
Effective date: April 18, 2026